Privacy Policy

We want to make it clear for all of our customers what personal information we collect and use when you visit or make a purchase here at The Wax Leaf Candle Co.

What personal information do we collect?

We collect and store any information that you enter on our website. The information stored is: your name, billing address, shipping address, payment information, email address and phone number.

We also collect information about your device; such as: IP address and time zone. We also may use software tools to measure and collect session information. The information stored can include: individual web pages or products that are viewed and information on how you interact with our site.

How do we collect your information?

When you place an order on our site, it is part of the process to collect the personal information which you have provided. Please remember that your personal information will only be used for the specific reasons that are stated above.

Why do we collect your information?

Here at The Wax Leaf Candle Co we want to make the experience as personal as possible. One of the reasons we collect this information is to communicate with you about your order and to keep you up to date with the order process.

We collect this information in order to process and dispatch any orders placed. We also collect this information in order to keep you updated with our mailing list and any promotions.

How do we store this information?

The Wax Leaf Candle Co is hosted via the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with our customers?

We may contact you to notify you about any orders placed and to let you know about shipping or order confirmation. We may also notify you about any promotions/offers that we have. For example if you are subscribed to our mailing list. For these purposes we will contact you via email only.

Sharing your personal information

Here at The Wax Leaf Candle Co we take the security of your personal information very seriously. We only share your personal information with our website provider. We do track cookies in order to make your experience as personalised as possible.

How can you withdraw your consent?

If you don’t want us to contact you anymore you can email us at Contact@thewaxleafcandleco.co.uk and we will process your request promptly.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately when posted on the website. If we make material changes to this policy we will notify you here that it has been updated. This is so that you are aware of the information we collect and use and the circumstances as to why we use it.

Questions?

If you would like to access, amend or delete any personal information that we have stored about you, please contact us at contact@thewaxleafcandleco.co.uk.

For purposes of EU data protection law, Marshall Snook is the data controller of your personal information.

Last updated on 05/02/2022 in accordance with General Data Protection Regulation (GDPR).